Omnichannel Vs Multichannel: A Customer Service Revolution

Key Focuses For An Omnichannel Strategy 1) Accessibility Accessibility is the key focus of an omnichannel strategy, giving customers greater access regardless of platform, device or time. The goal is increasing the ease of access. Simply put, an omnichannel strategy should make it incredibly easy for customers to interact with a brand, however they want [...]

By | April 11th, 2017|News, Retail, Uncategorized|0 Comments

Mobile POS could transform the American shopping experience

Dongles are a serious business. They are transforming the point-of-sale industry as higher rates of mobile penetration, the growth of e-commerce, and advancements in digital payments lead to a much-needed overhaul. Today, Javelin Strategy and Research released a report that found mobile point-of-sale (POS) technology poses a significant and growing threat to terminal-based solutions. Despite [...]

By | February 22nd, 2017|Mobile POS, POS Tech, Retail|0 Comments