Support

A: When you call our emergency after-hours support line, you will need to leave a message and the after-hours technician will call you back.  We strive to return calls in less than 15 minutes.

A: Please leave your name, your business name, business location (if you have more than one), best phone number to reach you, and details of the problem.  The best practice is to call from the phone number where you want us to return the call.  If we can’t understand the message for any reason, we can select redial and reach you.

A: We only service and support your Point of Sale System.  If you need to take credit card processing offline on your Aloha system, please contact our support desk and we’ll be happy to assist you.  To troubleshoot your internet, please call your Internet Service Provider for further assistance.

A: We partner with reputable processing companies and can help facilitate getting a Merchant Account established, but we do not actually process your credit card transactions.

A: Please call our support desk and a technician will work with you to troubleshoot the problem.  After you work with a technician, they will give you a work order number and our address.

It’s the future of customer communication. Shortly you will have access to all information with regards to products and services supplied to you by MIdwest POS. Just think, you can see how well we are performing for you as a supplier without even asking. All you have to do is login with your username and password, then your account is available for you to see.

When you place a service call or order supplies online it is just like one of our dispatchers input the call or placed the order. You can even keep your account current by making payments online. Request your username and password today and start holding your supplier to another level of accountability. Midwest POS Solutions and E-Info, takes service to the next level.

We are currently working to bring the updated E-Info login to you. If you have any current support requests, please call or use our contact form. Thank you.